Support

The expert hasn't responded to my request

Requests expire on their own if an expert doesn't accept in time, and you aren't charged for one that expires. Book another slot, or write to us if it keeps happening.

I need to move a session

Open the booking and propose a new time. The other person accepts or declines it, and nothing moves until they do.

The expert didn't show up

You aren't charged for a session that didn't happen. If you were, email us with the booking date and we'll fix it.

I can't join the call

Check that ClickMe has microphone permission in your iPhone settings, and that you're on a stable connection. The join button opens shortly before the start time, not earlier.

The other person can't hear me

Leave the call and rejoin — you can rejoin for the length of the session. If it persists, switch between Wi-Fi and cellular.

When am I charged?

Your card is authorized when you book and charged after the session ends. An authorization can appear as a pending line on your statement before then.

I want a refund

Email us with the session date and what went wrong. Refunds go back to the card you paid with.

My card was declined

Try another card, or check with your bank — some banks block first-time charges from a new merchant. The slot isn't held until payment goes through.

When do I get paid?

Earnings go to the bank account you connected, on the payout schedule shown in the app. You need to finish identity verification before any payout can be sent.

I can't turn on bookings

Clients can only book you once your payment account is verified and able to accept charges. Open the payouts screen to see what's still outstanding.

I didn't get the verification email

Check spam, then request a new one from the app. Confirm the address is spelled correctly in your profile.

I want to delete my account

You can request deletion from your account settings. See the privacy policy for what's removed and what we must keep.